The Challenge

A large Texas-based healthcare system needed to upgrade their enterprise radiology speech-to-text reporting application – a critical application that performed around 500,000 dictations monthly.

With out-of-date hardware quickly nearing end of support and an application version incompatible with an upcoming workstation upgrade, the organization needed project management assistance to lead the implementation of an updated system. The healthcare system engaged Sendero to lead, collaborate, and manage day-to-day activities with the organization’s infrastructure teams and the application vendor. This included a build out of a consolidated, modernized, backend environment with full disaster recovery capabilities.

The healthcare system engaged Sendero to lead, collaborate, and manage day-to-day activities with the organization’s infrastructure teams and the application vendor.

Our Approach

The project began with a discovery of the healthcare organization’s current speech-to-text solution. The decision was made to consolidate two separate, regional systems into one enterprise-wide solution, and the Sendero team worked with the healthcare organization’s application team and the new vendor, Nuance, to better understand the technical needs of the application. This included determining hardware capabilities for the network, servers, storage, and disaster recovery.

Following information discovery, Sendero worked with hardware vendors to ensure the proper hardware was procured and delivered on time. Once the servers were delivered, Sendero coordinated efforts among the client’s infrastructure teams (Network, Storage, Compute) to build new servers, configure databases, set up networking, complete testing, and validate system performance.

Once the production environment was set up, Sendero worked with the infrastructure, application, and vendor teams to build a step-by-step disaster recovery solution. Sendero came to the table with solutions in mind based on the infrastructure available at the healthcare system and the capabilities of the application, then created a disaster recovery playbook based on the implemented solution. This playbook was then used to simulate a successful disaster recovery failover and test the application’s DR capabilities.

Sendero worked with the infrastructure, application, and vendor teams to build a step-by-step disaster recovery solution.

Our Results

A refreshed, consolidated backend environment for the application was delivered with full disaster recovery capabilities. Timely delivery of this project cleared the way for the ongoing enterprise workstation upgrade, and the organization was able to decommission legacy hardware, eliminating a security and support risk. With this foundation, the updated speech-to-text reporting application delivered improved technologies and enhanced features to support customization, accelerate report completion, and improve report accuracy for the 500 providers across the enterprise.

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