Providing Comprehensive Solutions to Help Mitigate Growth Challenges

The Challenge

Revolution Retail Systems (RRS), a leader in the design of cash recycler solutions, serves hotels, large retailers, grocery stores, casinos and airports with their innovative equipment. RRS offers the industry’s largest selection of cash recycler products, which allows their customers to maximize their return on investment by purchasing the right size machine for their environment. The stores’ sales volume, number of registers, and cash handling requirements will determine which model is the best fit for their clients.

With cash still widely used, and the cash recycling industry lightly infiltrated with competitors, RRS is positioned to double their field units by 300% in the next two years. Their current and projected growth, intricate supply chain, and lack of automated processes resulted in poor inventory control. This challenge was directly tied to their ERP, NetSuite, being unable to automatically recognize inventory movement, which greatly impacted invoicing, purchasing, and labor costs.  These challenges, as well as the increased demands on team members, highlighted the need for process improvements and documentation to better serve their customers across the country.

Recognized by The Dallas Business Journal as the third fastest growing company in DFW in 2017 (their second consecutive year appearing on the Dallas100), RRS has grown significantly over the past five years and had to rally resources to focus on a high sales demand from new customers. This made it difficult for RRS to keep pace in capturing the incremental business processes needed to support the growth.

Revolution Retail Systems (RRS), a leader in the design of cash recycler solutions, is positioned to double their field units by three times in the next two years. However, their intricate supply chain and lack of automated processes had resulted in poor inventory control: a challenge directly tied to their ERP being unable to automatically recognize inventory movement.

Our Approach

After partnering with Sendero on a previous initiative, RSS’s VP and Head of IT reengaged our team to collaborate on solutions that would provide sustainable benefits for the RRS team. Sendero began by conducting interviews with business leaders in Parts and Logistics to better understand stakeholders’ pain points and process roles.

Through two rounds of interviews with the VP and their direct reports, Sendero was able to quickly determine that two key areas in the process required systematic and process improvement changes.  We then documented the process to assess challenges, identify areas of opportunity, and recommend best practices – providing comprehensive solutions that help mitigate many of RRS’s growth opportunities.

Due to our rapid growth, there was pressure to identify improvement opportunities. Sendero was able to drill down to identify specifically where in our business processes we needed to target our technology refinements. Sendero did an excellent job going above and beyond to produce strong deliverables detailing recommendations at all impacted levels in the organization. With this insight, these deliverables could be used with executives to drive decisions.

Jamie Frost, Vice President & Head of IT, RRS

Our Results

After partnering with our client to fully understand their business needs, our team was able to deliver practical and valuable solutions. Based on Sendero’s recommendation, RRS implemented Sendero’s documented changes in NetSuite, decreasing two major shipping errors by 90%. Final deliverables included:

  • Gap analyses
  • Process flows
  • Data analysis
  • Training curriculum
  • Test script documentation
  • Job aid

Additionally, we provided data analysis of their third-party technician performance, uncovering a significant amount of inventory that went untracked while in transit due to gaps in shipping practices.

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