After reaching 50 locations, a successful chain of entertainment / restaurant venues made a bold decision: to extend their concept into the APAC and EMEA markets. To accelerate this expansion, they shifted their strategic focus toward growing franchise in addition to company-owned locations.
While the decision was strategically sound, it posed operational and technical challenges. The HR systems used to manage and train employees were spread across multiple solutions. In addition, their finance and accounting teams were burdened with inefficient processes, which in turn contributed to a high turnover rate.
Sendero was engaged to help the company select a new HCM and Finance ERP system that would support the continued growth and a rapid increase in franchise locations, while boosting productivity, processes and user morale.
Because Sendero isn’t tied to a specific set of vendors, the Sendero and client teams were able to evaluate a broad field of potential solutions — and eventually land on those which best addressed their internal teams’ concerns and the company’s plans for aggressive growth.
Narrowing Down From A World Of Possibilities
The Sendero team began by utilizing our proprietary package evaluation and selection (PES) approach to define our guiding principles and narrow down the options. This included targeting SaaS systems and also identifying solutions that would minimize integration points.
We then led workshops with client stakeholders to document the requirements for HR (benefits, compensation, workforce management, time and labor, and payroll), and for Finance (GL, AR, inventory, and lease management).
Identifying Which Solutions Made The Grade
After performing vendor research and due diligence, we submitted an RFP to vendor candidates. The RFP included a custom scoring system that scored vendors against key client criteria. Working in close collaboration with the client, we narrowed the list of vendors, then scheduled onsite demos for stakeholder scoring and final evaluation.