07/25/2019

BY SARAH BIVENS

Hello! My name is Sarah Bivens, and I am wrapping up my summer as an intern at Sendero.

As a rising senior studying International Business & Supply Chain Management at Baylor University, I was searching for an internship that would give me a glimpse into the consulting industry and further my understanding of what being a consultant post-graduation would look like. After stumbling upon Sendero’s booth at my university’s career fair and meeting several Senderoans, I found that Sendero’s summer internship program offered me what I was looking for.

The Internship

Each year, Sendero recruits across college campuses for a 10-week summer internship. Our summer’s intern class came from a wide range of universities and majors; from industrial distribution to French, we offered a myriad of perspectives and skills.

When I asked my fellow intern Ben Pfeffer, a Marketing Major at The University of Texas, why he was drawn to Sendero, Ben noted that he “wanted to get a feel for what consulting actually means.” Others, like Kyle Hazelbaker, an Internal Distribution major at Texas A&M University, prioritized an internship that allowed for “real client engagement” and a hands-on experience where interns could “provide value to stakeholders.” Kyle also found that “Sendero focused highly on the development of their people, more so than many other firms” and that “Sendero’s culture really stood out.”

I was searching for an internship that would give me a glimpse into the consulting industry and further my understanding of what being a consultant post-graduation would look like.

Gaining Consulting Experience

The bulk of Sendero’s internship consists of being staffed on a project team at a client site Monday – Thursday. At the client site, we worked side-by-side with full-time employees to gain hands-on experience with client-relationship building, project management, and technical aspects to individual projects.

Noah Wells, a Management Science & Finance major at Southern Methodist University, described his client as a large, national health insurance agency that developed a customer relationship management (CRM) application for their agents over the past year. His role this summer was to create and update agent training after each new release. In addition to the CRM tool, Noah wrote user stories for the development team, led key stakeholder meetings, and worked on self-guided projects that created value for the client. Working at a client site allows interns to have a comprehensive management consulting experience.

This exposure facilitates the development of technical and soft skills. For example, Zoey Lacey-Gotz, a Management Science & French major at Southern Methodist University, learned how to use Tableau and developed dashboards to track the deployment of her project. Eva Sparks, an International Business & Supply Chain Management major at The University of Oklahoma, learned more about Excel than she even thought was possible. A soft skill I learned is the importance of building client relationships, whereas Zoey picked up best practices on how to run effective meetings. These transferable skills will help us in future academic and professional roles.

Building Relationships

When we were not at the client site on Fridays, we worked internally at the Sendero office in Downtown Dallas. From scavenger hunts to partaking in the Sendero tradition of pizza Friday, Fridays felt like a homecoming of sorts. After a week at the client site it’s nice to come back to the office, see everyone, and hear about their week and projects.

We also utilized Fridays to work on commitments to the internal committees we were placed on, meet with senior management for developmental round-table discussions, and develop our “Brown Bag,” a lunch-and-learn style presentation given to the company on an engaging topic. This summer, we presented on “Generation Z in the Workplace,” explaining the best way to handle generational divides. We suggested focusing on working with people as individuals instead of assuming their characteristics based on arbitrary categories, such as generational groups.

Joining the Internship Program

If you’re interested in pursuing an internship in consulting, follow Sendero on social media to stay up-to-date on when we will be accepting applications:

Working at a client site allows interns to have a comprehensive management consulting experience.

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