3 Key Considerations for Optimizing Your Telehealth & Telemedicine Platforms

It's no secret that the adoption of virtual care, or telehealth, has been accelerated to the forefront of today's healthcare conversations – for both patients and providers alike.

The focus on customer experience in healthcare is not a new concept, but one that has been catapulted to the forefront of many healthcare organization’s strategic plans given events of the past year.

In Part 2 of this 2-part telehealth series, Miles Collins takes a look at ways to improve your telehealth offering and provides an in-depth downloadable PDF.

There must be an emphasis on the patient experience to gauge the success of value-based care. Here are some ways healthcare systems can increase focus on the patient experience.

After a healthcare system went through a merger, they launched a project to consolidate Find a Doctor websites to improve the patient experience.

A large nonprofit healthcare system selected Cornerstone as their new Learning Management System (LMS) to better support a large training effort that preceded an Electronic Health Record (EHR) system implementation.

After the merger of two large Texas-based healthcare systems, a need existed to change to one electronic medical record (EMR) system across the enterprise.

In the rapidly changing space of the healthcare industry, healthcare providers and insurers must prioritize a customer-centric strategy to thrive – and a critical component of a customer-centric strategy is an efficiently-operated contact center.

In recent years, remote work has become increasingly common across industries – including healthcare – as organizations seek to hire the best talent regardless of their physical proximity.