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Premier Family Medical, a large group of family and specialty physicians, found it difficult to dedicate time to the growing needs of practice management. ...

We provide a snapshot of how to prepare for employees to return to the workplace following COVID-19 utilizing OCM strategies. ...

In the rapidly changing space of the healthcare industry, healthcare providers and insurers must prioritize a customer-centric strategy to thrive – and a critical component of a customer-centric strategy is an efficiently-operated contact ...

It is vital to prioritize a healthcare system's Information Technology (IT) Infrastructure as it is the base foundation of all of your organization's ...

The focus on customer experience in healthcare is not a new concept, but one that has been catapulted to the forefront of many healthcare organization’s strategic plans given events of the past ...

In Part 2 of this 2-part telehealth series, Miles Collins takes a look at how to go about optimizing your telehealth offering and provides an in-depth downloadable ...

Organizational memory is intellectual property that can inform future actions, products, and services. Read more for information about tools you can use to manage organizational ...

It's no secret that the adoption of virtual care, or telehealth, has been accelerated to the forefront of today's healthcare conversations – for both patients and providers ...

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