I began my career at Sendero directly out of college. Over seven years later, I’m a Senior Manager and have learned a few things—both through personal experience and observing others.
One of the biggest lessons to date has been the realization that the small things in my job are huge drivers for making the big things successful.
So first, what are the big things in a corporate setting? To me, they’re explicit deliverables we are hired to create, the deadlines we are held to, the critical relationships we hold with our coworkers and clients. It’s easy to get laser focused on these big things – they’re what stand out if you look at your job description on paper.
While the big things are important, what I’ve observed is that the small things—the intangibles that live in the space between the initiatives or deadlines—are what take your work from good to great.
Researcher, author, and speaker Brene Brown highlights this concept in a marble jar analogy from her book Dare to Lead. She explains that things like trust are built “slowly, over time, and in small moments.” Each small moment is a marble—good acts are marbles added to the jar, and acts that erode trust are marbles removed from the jar.
Over time, the contents of the jar reflect the quality of your relationship with another person. Your relationships with people ultimately help nurture happy work environments, secure future work, and build a reputation over time. On their own, the small things fly by unnoticed. Collectively, they establish the real value of a job well done.